"true empathy is the ultimate antidote to anger and resentment. remember, anger is caused by your thoughts not others' actions. when you take the time to throughly understand another's thoughts and motivations, your mind reading and blaming are short-circuited. you see the logic behind others' actions. you may still not agree with the logic or like the actions, but you understand. you come to see that real evil and meanness are very rare, that the vast majority of people are seeking pleasure or avoiding pain in what seems to them the best way at the time. you see how little your own worth or actions enter into the equation. you are free to accept the facts of the matter, forgive the offender, and move on."
-- m. mckay & p. fanning.